IT-Enabled BPO & Operations Support
Nexxus offers IT-enabled BPO and operations support services, including nearshore development, helpdesk outsourcing, network ops, and back office administration for growing businesses.
FEATURES
What is IT-Enabled BPO?
Business Process Outsourcing (BPO) at Nexxus goes beyond typical call center support. We offer technology-powered BPO that combines skilled operational talent with IT infrastructure, automation, and service-level transparency.
Core Services We Offer
- Nearshore Software Development: Custom software solutions delivered by regional teams aligned with your timezone
- Application Management Services: Continuous support, patching, performance monitoring, and user assistance for enterprise platforms
- Network Engineering & DevOps: IT infrastructure design, cloud configuration, NOC services, and CI/CD pipeline support
- Operations Center Services: 24/7 helpdesk with Level 1 to Level 3 technical support, SLA management, and escalation workflows
- Customer Service BPO (Voice & Non-Voice): Inbound/outbound support via chat, email, and phone; appointment setting; order status updates
- Virtual Admins & Back Office Support: Data entry, invoicing, CRM updates, calendar coordination, document processing
Why Choose Nexxus BPO?
- U.S. based management with nearshore and offshore delivery centers
- Tech driven approach with integrated reporting and dashboards
- Flexible contracts choose fixed-price, hourly, or monthly packages
- Cross-trained teams to support multiple functions as you grow
- All systems compliant with HIPAA, SOC 2, and ISO standards
Industries We Support
- Healthcare & Medical Billing
- Legal & Professional Services
- eCommerce & Retail Fulfillment
- Real Estate & Property Management
- Construction & Field Services
- Finance, Insurance & Accounting
Popular BPO Use Cases
- Helpdesk for SaaS platform users
- Appointment booking for medical offices
- Live chat support for eCommerce stores
- Invoice & billing support for accounting teams
- Data entry and scheduling for contractors